Al Arrab National Telecommunications
Al Arrab Telecommunications and Information Technology Company is the trusted name in retail store management, striving to create a world-class retail management experience. We adhere to the highest standards through our Quality Management System (QMS) coupled with Customer Relationship Management (CRM) and the implementation of company policies and procedures.
Al ArRab Telecommunications and Information Technology Company is the authorized franchise partner for managing retail stores of Zain Mobile Telecommunications. It operates 72 stores bearing the Zain brand across the kingdom. We adhere to Zain's brand policies, standards, and guidelines. We take pride in offering Zain's products and services, handling over 30,000 transactions daily, including sales of mobile phones, mobile internet devices, activation of voice and data service packages, sale of recharge cards (MNP) for credit and data, and providing service transfer for service providers.
Integrated Services
We also provide in our managed stores a comprehensive range of after-sales services to our customers, including device setup and configuration, bill payment, SIM card replacement, package changes, and other related services.
Advanced Solutions
Problems that cannot be resolved immediately are escalated through the Customer Service Management System using a Service Level Agreement (SLA), and through close follow-up with customers to ensure service resolution and customer satisfaction.
Qualified Competencies
We firmly believe that our employees are the company's main assets and the interface with our customers. Therefore, we have developed our recruitment system and revamped our recruitment and onboarding programs to equip service and sales representatives with the highest level of skills. This ensures that they represent the company with the utmost professionalism in front of our esteemed customers and partners.
Distribution of sectors and products
Al Arrab Telecommunications and Information Technology Company, the main distributor of Zain Telecommunications' products and services, operates regional offices covering thirteen administrative regions in the kingdom. The company also maintains a fleet of 60 vehicles dedicated to distributing and supporting Zain's products through a technologically advanced distribution network supported by the Smart Deale system. This system enables real-time inventory management and sales point incentives.
The distribution strategy relies on extensive ground coverage through wholesale sales and over 6000 retail outlets, including telecommunications stores, major hypermarkets, small shops, grocery stores, and technology stores.
Our Products
We are the main distributor of Zain products, covering 13 regions with the smart merchant system and a wide network of sales points.
.
Balance Recharge Cards
Phones and Internet
Data Recharge Cards
Distribution of SIM Cards
E- Recharge Vouchers
Voice & Data Plan Activation
Accessories
Distribution Services
Processes related to transferring devices and software from the supplier to the customer, with a focus on secure storage, appropriate packaging, and timely delivery of products. The goal is to efficiently meet customer needs and ensure products are delivered in excellent condition.
Economic Aspects
Commission based on quality and performance indicators, rigorous market monitoring, inclusive promotions and packages.
Distribution Services
Full automation vision via CRM, prominent product presence across sales channels, acquisition-oriented with a focus on continuity.
Supply Chain
Supply chain management system prioritizes merchants based on their performance and the quality of acquired brands.
Fast Acting
24/7 support Loyalty program Distribution channel structuring and sales points tailored to market demands.
Al Arrab Faucher Platform
Your opportunity to expand your business, Al Arrab Faucher is an electronic sales platform operating through points of sale distributed across the Kingdom of Saudi Arabia. The platform includes over 3,000 points of sale, managed by more than 50 representatives from the Al Arrab Group. Monthly transaction volume through the platform exceeds 45 million riyals per month, averaging over 30,000 transactions daily.
Prepare to seize bigger business opportunities and maximize your business potential with our Point of Sale (POS) system - the non-cash payment solution for small business owners. Whether you aim to attract new customers or expand your business scope, our POS system is the ideal solution to meet all your needs.
Business Point of Sale system comes with several advantages including digital POS, free setup with no upfront payments, and reduced transaction rates, allowing you to grow your business without worrying about high costs.
The platform offers a wide range of products and services, including
- Recharge cards and paid services for all Saudi telecommunications companies, including calls and internet services.
- Electronic video game charging.
- Gift cards usable at a variety of stores.
- Apple (iTunes) and Google Play services for selling recharge cards and paid services for Apple products such as apps, games, music, movies, and e-books, as well as streaming platforms like Netflix and Shahid, and a diverse range of other products and services, continuously updated international balance top-up for all countries.
Al Arrab Fautcher platform is independently operated and owned by the Al Arrab Group of Companies. The platform's headquarters are located in the Central region, specifically in Riyadh, with branches across the Western, Eastern, Southern, and Northern regions of the kingdom."
Expanded collaboration with Mobily Telecom.
Strategic partnerships are a fundamental part of Al Arrab Company's future success strategy. In the face of challenges within the telecommunications industry amid digital transformation, forming appropriate alliances is the optimal solution to address these challenges. At Al Arrab, we invite digital pioneers with innovative services to partner with us for growth and to capitalize on new opportunities.
In 2020, Mobily Telecommunications signed a partnership agreement with Al Arrab Telecommunications and Information Technology Group to become a distributor of its enterprise services. These services include voice communication, Virtual Private Network (VPN), and Direct Internet Access (DIA) solutions over 4th generation LTE or microwave networks. This partnership aims to empower small and medium-sized enterprises to grow and thrive in the digital economy.
Through our partnership with Mobily Telecommunications, we are focused on enhancing digital transformation and accelerating innovation in the Kingdom. Together, we will develop and launch innovative solutions to empower the business sector in achieving its digital objectives. This collaboration extends beyond technical aspects to empower a future where the Kingdom becomes a global leader in digital innovation, creating new opportunities in the digital age.
Our partnership aims to enable Mobily Group companies to undergo digital transformation and achieve growth and expansion in global markets. We will contribute to developing new business models, offering innovative products and services, and providing digital experiences of international standards. This partnership will also support transformation initiatives across various industries in the Kingdom, thereby enhancing the national economy.
Al Arrab Group expresses its commitment to enhancing strategic partnerships with Mobily. Through these partnerships, we aim to develop digital capabilities and skills, thereby accelerating digital progress and driving business growth. By integrating our expertise and capabilities, we will work on developing new services that enhance levels of joint innovation and expand the benefits and sustainability of innovation.
Partnership with Zain Telecom
Partnerships and alliances to achieve future success and manage more than 70 retail stores across the Kingdom. The telecommunications industry faces the challenges of digital transformation, and building the right partnerships is the optimal solution to address these challenges. Al Arrab Company focuses on strategic partnerships as a key part of its strategy for future success. If you are a pioneer in the digital field and have innovative services, we invite you to partner with us for growth and to take advantage of new opportunities, achieving future success. Al Arrab Group collaborates with Zain to unleash innovation capabilities in the field of digital transformation within the business sector (IP-VPN).
In 2017, Zain Telecommunications signed a partnership agreement with Al Arrab Telecommunications and Information Technology Group, making it a distributor of Zain's enterprise services. These services include voice communication, Virtual Private Network (VPN), and Direct Internet Access (DIA) solutions through the 4G LTE or microwave network. Al Arrab fully understands the requirements of the Saudi market and recognizes the trends shaping the demand for information, communications, and technology among companies. Accordingly, Al Arrab helps its partners to fully capitalize on market share and achieve success.
Al Arrab Company is committed to helping its partners grow and develop their business by distributing their information and communication technology products and services, supporting business operations, and fostering the commercial development of small and medium-sized enterprises (SMEs) and building relationships.
Establishing long-term relationships with them, and creating a comprehensive and integrated business plan for expansion into different sectors. Al Arrab Group has expanded its strategic partnership with Zain to enhance their joint efforts in accelerating digital transformation and fostering innovation in the Kingdom. Through this enhanced partnership, both parties will work on developing and launching innovative solutions to enable the business sector to achieve its digital goals and help small businesses grow and thrive in the digital economy. Our strategic partnership with Zain is an important step in the Kingdom's digital transformation journey. This collaboration extends beyond technical aspects alone.
Extends to enabling a future where the Kingdom becomes a global leader in digital innovation, creating new opportunities in the digital age. Together, we will work on delivering cutting-edge technology to the Kingdom, empowering business sectors across various industries to accelerate digital transformation and enhance economic diversification, in order to build a prosperous future for the Kingdom.
This partnership aims to enable Zain Group companies to undergo digital transformation and achieve growth and expansion in global markets. The partnership will contribute to developing new business models and offering innovative products and services.
Providing digital experiences of international standards. This partnership will also support transformation processes across various industries originating from the Kingdom, thereby contributing to the enhancement of the national economy.
Al Arrab Group expresses its commitment to its partnership with Zain Group, which aims to empower organizations.
Of all sizes and across various sectors through unique digital solutions that help stimulate innovation and address the challenges they face, thereby driving business growth. Through this partnership, both parties will combine Zain Group's local and regional channels with Al Arrab's ecosystem.
For partners and developers to integrate their expertise and capabilities to develop new services that enhance the level of joint innovation, leading to increased demand for these services. Additionally, this partnership aims to expand and sustain the benefits of innovation by focusing efforts on developing digital capabilities, growing skills, and helping to accelerate the digital journey.
Lebara Telecom Strategic Partnership
Management of Al Arrab Telecommunications and Information Technology boasts over 20 years of experience in the field of information and communications technology. They directly oversaw the acquisition of the virtual mobile telecommunications license of Lebara in Saudi Arabia in 2014 and currently own 35% of the company's shares.
Lebara aims to become the top choice for low to middle-income individuals in Saudi Arabia who require affordable and high-quality mobile phone services. We aspire to be the leading brand in customer service excellence, grounded in our commitment to credibility.
Lebara has become one of the fastest-growing mobile phone companies in Europe, with a customer base approaching five million. In Saudi Arabia, it serves a customer base of two and a half million.
Lebara Mobile offers a prepaid SIM card with features that meet the needs of both local and international users. At Lebara, we focus on communicating with customers according to their individual requirements, providing them with necessary internet support and personalized customer service in multiple languages. We also believe that our services always offer our customers highly competitive prices with a high-quality network connection.
At Lebara, we understand that our services mean more to our customers than just making calls. We fully recognize how crucial it is for our customers to stay connected, which is why we uphold these values for our brand in everything we do.
Invitation to Partnership
We invite all digital pioneers to explore our services and join us on a journey of growth and innovation. Together, we can build a prosperous and sustainable future, and enhance digital transformation in the Kingdom to achieve Vision 2030 for Saudi Arabia.
