Management of Al Arrab Telecommunications and Information Technology boasts over 20 years of experience in the field of information and communications technology. They directly oversaw the acquisition of the virtual mobile telecommunications license of Lebara in Saudi Arabia in 2014 and currently own 35% of the company's shares.
Lebara aims to become the top choice for low to middle-income individuals in Saudi Arabia who require affordable and high-quality mobile phone services. We aspire to be the leading brand in customer service excellence, grounded in our commitment to credibility.
Lebara has become one of the fastest-growing mobile phone companies in Europe, with a customer base approaching five million. In Saudi Arabia, it serves a customer base of two and a half million.
Lebara Mobile offers prepaid SIM cards tailored to meet the needs of both local and international customers. Libara emphasizes customer communication, catering to individual requirements by providing necessary internet support and personalized customer services in multiple languages. Additionally, Lebara ensures that its services consistently offer highly competitive pricing along with a high-quality network connection.
At Lebara, we understand that our services mean more to our customers than just making calls. We fully recognize how crucial it is for our customers to stay connected, which is why we uphold these values for our brand in everything we do.
Innovative Vision, Clear Purpose, Strong Values
At Lebara Communications, our vision is to achieve market leadership through sustainable innovation and delivering integrated communication solutions. Our mission is to consistently provide high-quality products and services that meet and exceed customer expectations. Our values revolve around integrity, transparency, commitment to continuous improvement, and working collaboratively as a team to achieve mutual success.
Vision
Lebara Telecom
We strive to provide high-quality services at low prices, focusing on improving customer experience and adhering to honesty and credibility.
Mutual Interest
When we care for each other, our customers feel it too.
At Lebara, our goal is to care for the global expatriate community through collaboration and innovation.
Values
Commitment & Integrity
In Lebara Saudi Arabia, we prioritize customer connectivity and uphold our values to ensure the best customer experience.
Customer Empathy
Customer-centricity is paramount in our philosophy, prioritizing understanding and meeting customer needs.
Doing the Right Thing
We believe in caring for each other's well-being. It's important for us to always respect each other, our partners, and our clients.
The values we cherish at Lebara form the foundation of our behavior and define our approach to work.
Thinking About Excellence
Believe in progress, exceeding expectations, and delivering excellent service to all stakeholders.
Leadership, Together
We believe in working as one team with a spirit of collaboration and innovation, which is why we always lead the market.
